SalesGhost

Enable system audio capture on macOS

Updated 8 July 2026

To transcribe what your prospect says, SalesGhost captures your Mac's system audio - the sound coming out of Zoom, Meet, Teams, or any other app. macOS gates this behind its own permission, separate from the microphone. It takes about 30 seconds to enable.

Requirements

  • macOS 14.2 (Sonoma) or later
  • The SalesGhost desktop app installed

Enable it

  1. In SalesGhost onboarding, click Check audio.
  2. macOS asks whether SalesGhost may capture system audio. Click Allow.
  3. SalesGhost plays a brief test phrase and verifies that it can hear it.
  4. Continue once the Call audio row says Verified.

If permission was previously denied, SalesGhost gives you an Open System Settings repair link. Because the audio check has already requested capture, SalesGhost will now appear in the permission list. Turn it on, return to SalesGhost, and the check runs again automatically. If macOS asks you to quit and reopen SalesGhost, do that; onboarding resumes the check after relaunch.

Why "System Audio Recording Only"? SalesGhost never records your screen. It uses Apple's audio-only capture, so the permission you grant is for sound alone - the narrower of the two options in that settings pane.

Check it worked

The onboarding row reads Verified only after SalesGhost has captured audible test audio. You no longer need to start a disposable meeting or play a YouTube video to prove the permission worked.

If the toggle is missing or greyed out

  • Can't find the section? On macOS 14.2–14.3 the pane may be labelled Screen Recording. Update macOS if you can - 14.4+ has the audio-only option.
  • SalesGhost isn't in the list? Return to onboarding and click Check audio first. That capture request registers SalesGhost with macOS; then use Open System Settings if the check still needs attention.
  • Toggle won't stick? Quit SalesGhost fully (Cmd+Q), re-toggle the permission, and reopen. On managed Macs, your IT team may need to approve the permission via MDM - point them at our IT notes.

What about headphones?

Headphones are fine - capture happens at the system level before audio reaches your ears, so SalesGhost hears the prospect even when you're wearing AirPods. Speakers are also fine: your microphone and system audio are transcribed as separate streams, so SalesGhost won't confuse the prospect's voice coming out of your speakers with your own.